Emergency Care
If a person could die or be permanently disabled, it is an emergency. If someone is
experiencing a critical or life-threatening medical emergency that needs immediate attention, call 9-1-1.
medicine designed to treat major illnesses and injuries, such as heavy bleeding; persistent, severe
chest pain or pressure; pain not relieved by pain medication; severe difficulty breathing; and sudden
confusion. As the trauma centre for southeastern Ontario, we specialize in providing care to the most
critical emergency patients in our region.
In most cases, patients arrive by ground or air ambulance and some patients need to be admitted to
the hospital for a longer stay. See the What to Expect page for more information about your visit to the ED
Triage
The ED is different from other services because it doesnβt run on a first-come, first-served basis. When
you first arrive you will be assessed and triaged. The word "triage" means "to sort." Triage is a process in
which a nurse will assess and prioritize you according to the urgency of your condition.
Doctors see the sickest patients first β not by order of arrival. There are often many sick people being
treated, so we ask you to please remain patient while waiting to see the doctor. If you begin to feel worse
or decide to leave, please notify the triage nurse immediately.